Privacy Policy

Heritage DNA Services
Effective Date: [02/27/2026]

Heritage DNA Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your information when you use our website, book services, or communicate with us.

If you do not agree with this policy, please discontinue use of our website and services.

For questions regarding this Privacy Policy, please contact us at:
📞 951-550-0211
📧 support@heritagednaservices.com
📍 Murrieta, California, United States

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1. Information We Collect

A. Information You Voluntarily Provide

When booking services or contacting us, we may collect:

• Full name
• Date of birth
• Phone number
• Email address
• Service address
• Insurance information (if provided)
• Laboratory requisitions
• Physician orders
• Health-related information necessary for specimen collection
• Payment information (processed by third-party provider)

For DNA services, we may collect identifying information required for chain-of-custody or legal testing compliance.

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B. Sensitive Health Information

Because we provide mobile specimen collection services, we may collect Protected Health Information (PHI), including:

• Laboratory requisitions
• Diagnostic codes
• Physician orders
• Insurance provider details

We use this information solely for coordinating specimen collection and laboratory delivery.

We do not analyze, interpret, or provide medical advice regarding laboratory results.

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C. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring URLs
• General geolocation (based on IP)

This data is used for security, analytics, and website performance optimization.

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2. How We Use Your Information

We use collected information to:

• Schedule and coordinate mobile lab services
• Verify laboratory orders
• Communicate regarding appointments
• Process payments
• Provide customer support
• Improve website functionality
• Comply with legal and regulatory obligations
• Prevent fraud and unauthorized access

We do not sell personal or health information.

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3. HIPAA & Medical Privacy

Heritage DNA Services provides mobile specimen collection services. Laboratory testing is performed by third-party accredited laboratories.

We implement reasonable administrative, technical, and physical safeguards to protect health information in accordance with applicable federal and California law.

However, no electronic system can be guaranteed 100% secure.

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4. Payment Processing

Payment information is processed by secure third-party providers (such as Stripe or other PCI-compliant processors). We do not store full credit card numbers on our servers.

Please review the privacy policy of the payment processor used at checkout.

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5. Sharing of Information

We may share information only when necessary:

• With accredited laboratories to fulfill specimen processing
• With payment processors to complete transactions
• With service providers assisting in website hosting or operations
• When required by law, court order, or legal process

We do not sell personal information.

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6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Request access to personal information we collect
• Request deletion of personal information (subject to legal obligations)
• Request correction of inaccurate information
• Know what categories of information are collected
• Know whether information is shared

To exercise these rights, contact:
📧 support@heritagednaservices.com
📞 951-550-0211

We will respond in accordance with California law.

We do not sell or share personal information for cross-context behavioral advertising.

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7. Cookies & Tracking

We may use cookies and analytics tools to:

• Improve website functionality
• Monitor traffic
• Enhance user experience

You may disable cookies in your browser settings. Doing so may limit certain website features.

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8. Data Retention

We retain personal information only as long as necessary to:

• Complete services
• Comply with tax, legal, and regulatory requirements
• Resolve disputes

Health-related documentation may be retained as required under applicable law.

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9. Minors

We do not knowingly collect information directly from individuals under 18 years of age without parental or legal guardian consent.

Parents or guardians may contact us to request deletion of a minor’s information where permitted by law.

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10. Security

We use commercially reasonable safeguards including:

• Secure hosting environments
• Encrypted transmission where applicable
• Access controls
• Limited internal access to sensitive data

However, no internet transmission is completely secure.

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11. Third-Party Links

Our website may contain links to third-party websites (e.g., laboratories). We are not responsible for the privacy practices of third parties.

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12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will include a revised effective date.

We encourage you to review this page regularly.

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13. Contact Information

If you have questions about this Privacy Policy, please contact:

Heritage DNA Services
Murrieta, California
Phone: 951-550-0211
Email: support@heritagednaservices.com